Chargeback and dispute resolution is a very time-consuming process and we recommend contacting the merchants directly to dispute a transaction.
These are some best practices:
- Lost or stolen cards: Immediately deactivate the card. You can do this in your Payability Dashboard > My Cards > Block card. Please let us know at firstname.lastname@example.org as well so that we can report the card as lost or stolen and issue a new card for you.
- Merchant Disputes: Please contact the merchant directly to resolve the dispute. If the issue cannot be resolved, please let us know and we will initiate a dispute on our end. Please note that the disputed amount must be over $25. A dispute can only be filed within 120 days after the invoice date and can take between 30 and 60 days to complete.
Important: If your card has been lost or stolen, we ask that you IMMEDIATELY block the card. You can do this in your Payability Dashboard > My Cards > Block card. To get a new card, please send us an email at email@example.com.