If your Amazon Seller account is suspended or deactivated, your Payability account will be suspended as well since this will delay the Amazon repayment. Because Payability has already advanced funds on this expected payment, your Payability account can only be reinstated when your Amazon Seller account is back up, in good standing and marketplace payments are being released.
When suspended or in review Amazon will hold the funds in the Account Level Reserve. When outstanding repayments are held longer than the normal bi-weekly statements they will be repurchased and the Payability fee will be reassessed on the amount held for the first 90 days after suspension.
Please do not alter the user permissions or payee information on your Amazon Seller Central account. If any of the information is changed your account will become delinquent and the Collections Team will reach out.
What you can do to get your Amazon account and Payability account reinstated:
If you haven’t already, you may contact Amazon to appeal the removal of your selling privileges.
If you are looking for help with your Amazon suspension, please note we have vetted the following partners:
1. Sellercare, a consulting company for eCommerce sellers. Sellercare has over 18 years of experience in solving Amazon Seller suspensions, and they have reinstated thousands of clients. Sellercare currently offers a 10% discount off their fees for the entire service (Based on eligibility. Conditions apply. Only one offer can be applied to each service.). To get started email cs@sellercare.com and tell them Payability sent you.
2. Riverbend Consulting solves problems for Amazon sellers. They keep your account healthy and tackle your most vexing issues. They specialize in account and ASIN appeals, account management, and reimbursements. Riverbend’s team of ex-Amazon employees, 3P sellers and experienced business consultants provide the expertise, know-how and persistence to help you win. They want to get your account reinstated, your ASINs selling, and provide peace of mind that you have real experts on your side. Email Payability@riverbendconsulting.com with your full name, Amazon storefront name, and phone number to get started.
We realize that this can be an emotional time for you and your business. However, there are certain things sellers should never do after an Amazon seller suspension. The reinstatement process often involves multiple appeals and a wide understanding of the process. So it may be best to work with an expert.
What to do once you’re reinstated on Amazon:
Once your Amazon privileges have been reinstated, please notify us at support@payability.com. so that we can review your account and revisit your account status.