If your Amazon Seller account is at risk of being suspended and Amazon is not releasing payments, your Payability account may be suspended as well and no more funds will be advanced.
An ‘at risk’ status means your seller performance metrics are not at an acceptable level and could potentially lead to a suspension on Amazon. We monitor Seller Performance metrics every day and can adjust or hold payments if these metrics do not improve.
Your Payability account will only be reinstated once your Amazon account is in good standing and marketplace payments are being released. Whenever your Payability account gets suspended, we will also send you an email with more information and action steps you can take.
Please contact us at support@payability once your ‘at risk’ status has been lifted and Amazon releases payments again.