Please note that chargeback/dispute resolution is a very time-consuming process and we recommend contacting the merchants directly to dispute a transaction.
These are some best practices:
- Lost/Stolen cards: Immediately deactivate the card. You can do this in your Payability Dashboard > Seller Card > Block card. Please let us know as well so that we can report the card as lost or stolen and issue a new card for you.
- Merchant Disputes: Please contact the merchant directly to resolve the dispute. If the issue cannot be resolved, please let us know and we will initiate a dispute on our end. Please note that the dispute amount must be over $25. A dispute can usually be filed within 120 days after the invoice date.