If your Amazon Seller account is suspended, deactivated, or in review, your Payability account will be automatically suspended as well and no more funds will be advanced. Your Payability account will only be reinstated once your Amazon account is back up, in good standing and marketplace payments are being released. Whenever your Payability account is suspended, we will also send you an email with more information and action steps you can take.
When suspended or in review Amazon will hold the funds in the Account Level Reserve. When outstanding repayments are held longer than the normal bi-weekly statements they will be repurchased and the Payability fee will be reassessed on the amount held for the first 90 days after suspension.
Important! Please do not alter the user permissions or payee information on your Amazon Seller Central account. If any of the information is changed your account will become delinquent.
What you can do to get your Amazon account and Payability account reinstated:
If you haven’t already, you may contact Amazon to appeal the removal of your selling privileges. If you are looking for help with your Amazon suspension, please note we have vetted the following partners:
- Sellercare, a consulting company for eCommerce sellers. Sellercare has over 18 years of experience in solving Amazon Seller suspensions, and they have reinstated thousands of clients. Sellercare currently offers a 10% discount off their fees for the entire service (Based on eligibility. Conditions apply. Only one offer can be applied to each service.). To get started email firstname.lastname@example.org and tell them Payability sent you.
- Riverbend Consulting solves problems for Amazon sellers. They keep your account healthy and tackle your most vexing issues. They specialize in account and ASIN appeals, account management, and reimbursements. Riverbend’s team of ex-Amazon employees, 3P sellers and experienced business consultants provide the expertise, know-how and persistence to help you win. They want to get your account reinstated, your ASINs selling, and provide peace of mind that you have real experts on your side. Email Payability@riverbendconsulting.com with your full name, Amazon storefront name, and phone number to get started.
We realize that this can be an emotional time for you and your business. However, there are certain things sellers should never do after an Amazon seller suspension. The reinstatement process often involves multiple appeals and a wide understanding of the process. So it may be best to work with an expert.
What to do once you’re reinstated on Amazon:
Once your Amazon privileges have been reinstated, please notify us at email@example.com. so that we can review your account and revisit your account status.