If you haven’t received your wire transfer, it’s likely the bank account information you provided is incorrect. When this happens, we will notify you and the funds will be returned to your Payability available balance. Please keep in mind, inaccurate bank account information will cause a returned wires will result in delays and additional fees.
To add or update your banking details, please refer to this Help article.
If you have not received a transfer you were expecting, please contact us at firstname.lastname@example.org.